Homoeo.pk ensures to provide the best quality to the customer on time. Therefore, for the customers’ satisfaction, Homoeo.pk would like to present you with the flexible terms of the return policy. However, there are the following steps which you, as a customer, have to be careful about:
> You must not accept the package if it is damaged or open from outside nor do you sign the delivery slip. As signing the delivery slip from the customer proves that the package is delivered and it wasn’t damaged during the time of delivery.
> If your package is different from the one you ordered or damaged from inside, then you must contact Homoeo.pk within 24 hours of receiving the order. So, Homoeo.pk may start investigating the matter. However, if the customer is found eligible then Homoeo.pk will further start the procedure for return or refund.
> In case of a change of mind, the products can be returned or exchanged within 3 days of purchase.
> For returning or exchanging of the products, the original slip is mandatory.
> The customers will be eligible to return or exchange the product if the product is unused and stays in its original packing.
> Homoeo.pk is not responsible for any side effects of the medicines.
> There will be no return or exchange for temperature-sensitive medicines once shipped. However, reshipping can only be processed if you receive the wrong medicine apart from your order.
> There will be no charges on cancellation of order before payment. However, there will be a 15% deduction from the restocking fee, if you cancel the order once the order gets dispatched for further processing.
> As received from the manufacturers, the prices are subjected to change anytime without any prior notice. Therefore, Homoeo.pk is not liable for the sudden or unannounced changes in pricing policy from the companies.
> The customers will receive the order from TCS Courier Service within 3 days. There are no hidden charges. The courier company will charge the delivery fee as per the customer’s location.
> The customers will be provided with a tracking number from our website.
> The customers have to pay in cash on delivery.